See What Customers Actually Do — Not Just What They Say

Learn how to spot trials that are working (and failing), identify champions, and time outreach based on real product behavior.

Turn Data Into Action

Go beyond dashboards. Use milestones, engagement trends, and Live insights to guide product adoption, secure renewals, and drive expansion.

Tailored Learning for Your Role

Zengain University is built with distinct tracks for Sales, CS, and Admins — so you’ll only see what’s relevant to you, your accounts, and your workflow.

About the course

Nalpeiron University is your one-stop guide to mastering customer engagement with the Nalpeiron Growth Platform. Each track is tailored to your role — whether you’re working trials, managing renewals, onboarding new customers, or configuring your account settings. Instead of generic dashboards or vague health scores, you’ll learn to act on real usage signals: who’s logging in, what features are being used, and where engagement is rising or falling. This course doesn’t just show you where to click — it shows you what to do, when to do it, and why it matters for your business outcomes.

Part of the Nalpeiron Growth Platform

Zengain is one of the core tools within the Nalpeiron Growth Platform — a suite of solutions designed to help software companies accelerate revenue, reduce churn, and drive product-led growth. Built by the team behind Zentitle, Zengain is purpose-built to help Sales and CS teams take action based on real customer behavior — not just CRM guesswork or support tickets. Every module in Zengain — from trial insights to renewal planning — is connected to the broader lifecycle intelligence Nalpeiron is known for. That means more visibility, tighter alignment across teams, and faster time to impact. By mastering Zengain, you’re not just getting better at your day-to-day — you’re tapping into a smarter, more connected approach to customer growth.

Zengain Curriculum

3 Chapters · 29 Lessons

  1. 1

    Zengain University Orientation (All Teams)

    1. (Included in full purchase)

      Lesson 1: What is Zengain?

    2. (Included in full purchase)

      Lesson 2: Key Features You’ll See Everywhere

    3. (Included in full purchase)

      Lesson 3: Acquire Module

    4. (Included in full purchase)

      Lesson 4: Adopt Module

    5. (Included in full purchase)

      Lesson 5: Retain Module

    6. (Included in full purchase)

      Lesson 6: Grow Module

    7. (Included in full purchase)

      Lesson 7: Reactivate Module

  2. 2

    Zengain for Sales Teams

    1. (Included in full purchase)

      Zengain For Sales: Introduction

    2. (Included in full purchase)

      Lesson 1: Understanding Account Health at a Glance

    3. (Included in full purchase)

      Lesson 2: Using Live Indicators to Time Touchpoints

    4. (Included in full purchase)

      Lesson 3: Saving a Failing Trial with Feature Data

    5. (Included in full purchase)

      Lesson 4: Building a Conversion Case from Acquire

    6. (Included in full purchase)

      Lesson 5: Writing Outreach Based on Real Activity

    7. (Included in full purchase)

      Lesson 6: Identifying and Saving At-Risk Trials

    8. (Included in full purchase)

      Lesson 7: Spotting Expansion Opportunities in Retain

    9. (Included in full purchase)

      Lesson 8: Re-engaging Lost Trials via Reactivate

    10. (Included in full purchase)

      Lesson 9: Using ZenAgent to Prioritize and Personalize Sales Outreach

    11. (Included in full purchase)

      Zengain For Sales: Quiz

  3. 3

    Zengain for Customer Success Teams

    1. (Included in full purchase)

      Zengain For Customer Success: Introduction

    2. (Included in full purchase)

      Lesson 1: Using Zengain for Proactive Account Monitoring

    3. (Included in full purchase)

      Lesson 2: Monitoring Adoption Progress in Detail

    4. (Included in full purchase)

      Lesson 3: Surfacing Churn Risk Before It’s Too Late

    5. (Included in full purchase)

      Lesson 4: Diagnosing Uneven Adoption Across the Team

    6. (Included in full purchase)

      Lesson 5: Guiding Stalled Users to Full Adoption

    7. (Included in full purchase)

      Lesson 6: Preparing for Renewal Using Zengain

    8. (Included in full purchase)

      Lesson 7: Flagging Key Moments for Cross-Functional Plays

    9. (Included in full purchase)

      Lesson 8: Using Reactivate to Monitor Past Customers

    10. (Included in full purchase)

      Lesson 9: Using ZenAgent to Strengthen Customer Engagement & Renewals

    11. (Included in full purchase)

      Zengain For Customer Success: Quiz

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